General information about privacy:

• Sandnes Garn takes privacy seriously and processes personal data in accordance with applicable laws and regulations.

Collection and storage of information:

• Information is collected depending on the user's activities on the website.
• Cookies are used to remember login details and to analyze usage patterns.
• Users can opt out of non-essential cookies on their first visit to the website.

Privacy regulations:

• Information collection is based on GDPR.
• The legal basis for processing includes user consent and the necessity to fulfill agreements.

Entities collecting information:

• Several third parties such as Adobe Systems, Google LLC, Hotjar Ltd., and Mailchimp (Intuit, Inc.) are involved in data collection and processing.
• Each party has specific roles and responsibilities for the secure storage and processing of information.

Your rights:

• Users have the right to access, correct, and delete their personal data.
• Restrictions apply if legislation requires the retention of the information.

Personal data is information that in some cases can be linked to you as a person. Sandnes Garn takes privacy seriously and will process personal data according to the laws and regulations that apply to the processing of personal data. This privacy statement explains how Sandnes Garn (hereinafter referred to as "we" or "us") collects, processes, and protects your personal data.

Depending on what you do on our website, different information is collected. We want to continuously develop sandnes-garn.com and provide better solutions and services for our customers. For this, we need to collect statistics on traffic and behavior.

First and foremost, cookies are stored in your browser. These are small text files that allow our website to recognize, for example, your smartphone or computer from previous visits to the site. Many browsers are set to automatically accept cookies. Cookies are used, among other things, to remember that you are logged in. They are also used so that we can analyze visitors' usage patterns. This includes, among other things, which pages are visited, when they are visited, the gender, and the approximate age of the visitors. In this way, we can improve and gain an overall understanding of who uses our websites.

Cookies are anonymized, and we cannot link them to you as a person. We use secure and reputable providers for traffic and trade analysis. Our authorized providers/data processors guarantee against unauthorized access using Transport Layer Security (TLS) and access control, as well as encryption and anonymization of personal information.

The first time you visit our website, you will have the opportunity to opt out of all non-essential cookies (for analysis and/or marketing). Only necessary cookies will then be stored, which are used to remember if you are logged in. If you want to completely opt out of tracking from cookies, you can easily withdraw your consent by changing the settings in your browser, or you can visit the website in incognito mode. However, we note that this may cause the services on our websites to not function optimally. If you want to change the choice you made regarding cookies, you can easily go to the main menu at the top right and select "Cookie Settings." You will then again have the option to allow/reject cookies. Note that this does not delete cookies that have already been collected about you. We also do not have control over any information already collected by Google, Meta or other third parties if you have accepted cookies.

To collect information on a website, one must have one or more legal bases for processing, which are defined, among other things, in the European legislation GDPR. We have two different legal bases depending on the type of information, namely GDPR Article 6 (1) letter a, i.e., " the data subject has given consent to the processing of his or her personal data for one or more specific purposes." This applies to cookies used for analysis and marketing, provided you have consented to these. We also have a legal basis based on the same article, letter b, i.e., " processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract." This applies to the contact information you provide when you create a user account with us and cookies that remember if you are logged in.

Further, you will receive information about who collects, processes, and stores information from our website.

Adobe Systems

Adobe Commerce Cloud (formerly Magento) is the platform that runs our website. It collects both anonymous information using cookies and personal information where necessary. Necessary cookies are used to remember if you are logged into Customer account and whether you have allowed or rejected cookies. If you create a Customer account on our website, the information you provide will be stored in Adobe Commerce Cloud. This includes your name, phone number, email, and postal address. You can change this information under "Address Book," and if you want to delete your user account completely, you can send an email to marked@sandnesgarn.no.

We are responsible for the collection and processing of any user account information, and Adobe is responsible for the secure storage of this information.

Google LLC

Google is a major player used by many websites and individuals. They also own the world's most used browser, Google Chrome. In our websites, Google collects information used for the analytics tool Google Analytics. We cannot link this information to you as a person; we only have access to aggregated, anonymized information. We mainly use this information to see which age groups visit and/or shop on our website, geographic location, interests, and the type of device they visit the website from. We also look at which search terms have been used to find our website on Google, which products visitors have searched for and viewed, and how long people stay on our site.

Google collects information from various sources. For example, if you use their browser Chrome, have an Android phone, use Gmail, YouTube, Google Maps, Google Shopping, or interact with their ads, Google will combine this information to form a picture of you as a person. Google is responsible for processing and securely storing this information. You can read more about their privacy policy on Google's websites.

Mailchimp (Intuit, Inc.)

Mailchimp is a solution for sending newsletters. If you sign up to receive newsletters from us, your email address will be stored in Mailchimp's database. It also records whether you open the newsletters or not, and which links you click on in the newsletter. You can read more about their privacy policy on Mailchimp's website. Under section 3, you will find information specifically for you as a newsletter recipient. Mailchimp is committed to protecting the information they collect, store, and process through the EU-US Privacy Shield Framework and Standard Contractual Clauses (SCC).

If you no longer wish to subscribe to newsletters from us, you can click the link at the bottom of the newsletter you receive from us. If you have an account with us, you can also log in to My Page and opt out of newsletters. You can also send an email to marked@sandnesgarn.no and request that we remove your email address from our mailing list. If you want a copy of the information Mailchimp has collected about you, both through us and any other entities, you can find a step-by-step guide here. Here you can also request correction or deletion of information that Mailchimp has registered about you.

Meta Platforms Inc.

Meta Platforms Inc., formerly Facebook Inc., is the world's largest provider of social networks. To measure the effectiveness of and target our marketing efforts on Meta's platforms Facebook and Instagram, we use their Pixel technology. This involves storing cookies in your browser, as well as information from Facebook and Instagram.

Meta combines information you provide, your connections, and your use of the company's platforms, if you have given them permission to do so. They also collect information about your device (e.g., smartphone or PC). We use anonymized, aggregated information from Meta to see how effective our ads are based on how many people click on them and visit our website after clicking on the ad. This also allows us to target our ads to people on Facebook and Instagram who may be interested in our products based on factors such as age, gender, interests, and previous use of our website.

Meta is responsible for the collection, processing, and secure storage of this information. You can read more about their privacy policy on their website.

We may need to change the information about the processing of personal data from time to time, for example, due to changes in the websites or our services, or if there are changes in the regulations on the processing of personal data. If this information is changed, the changes will be added to this page.

18.03.2025: Added information about Meta Platforms and their pixel.

28.02.2025: Added information about the possibility to withdraw consent, as well as specification of the legislation and a summary.